Items that are in stock will typically be shipped within 3 business days of order/payment. We will send you an email confirming your order and estimated ship date.
Items that are not in stock or back ordered will typically take 2 -6 weeks to ship, depending on material availability, cure times, etc. We will send you an email confirming your order and estimated ship date. If you cannot wait, you may cancel your order within 72 hours of receipt of email confirmation.
Please note that custom orders (especially involving resin) can take a month or more to complete. Resin takes approximately 30 days to totally cure. There is also the time involved to make the item. We will send you an email confirming your order and estimated ship date. If you cannot wait, you may cancel your order within 72 hours of receipt of email confirmation. Unfortunately, once a custom item is in production, it cannot be cancelled.
Shipping Outside USA / P.O. Boxes
We are unable to ship outside the contiguous 48 states at this time.
We are unable to ship to P.O Boxes, military APO / FPO.
We warrant the products to be free of defects upon leaving our facility. The customer is responsible for filing any claims with the carrier due to damage in-transit. If the carton appears damaged, we recommend taking a photo of the carton before opening and including with your claim.
2) Returns / Refunds
You may cancel your order within 72 hours of receipt of email order confirmation. Cancellation requests received after 72 hours may be subject to a 25% re-stocking fee. Orders that have shipped cannot be cancelled.
You may cancel your order within 72 hours of receipt of email order confirmation. Unfortunately, once a custom item is in production, it cannot be cancelled.
All returns will require a Return Material Authorization number (RMA) issued by us. Packages returned without a RMA number on the package will be not be accepted.
You may request to return an unused item for refund or credit within 72 hours of receipt. It must be returned in a new condition in our packaging or equivalent. The customer is responsible for return shipping charges. Upon our inspection, any item returned in used condition or damaged due to improper use or inadequate return packaging may be denied a full or partial refund. We will contact you with the reason for our decision and the amount to be refunded.
If we have made a mistake with your order or your item was defective, please contact us here first- email@example.com. Please include order number, date and a brief description of the issue in the email. Review the full list of ineligible items and our refund policy below before starting the process.
- Monogrammed or custom / personalized items
- Made to order (custom) items
- Sale and/or clearance items
- Items damaged through misuse and/or not following proper care and use guidelines
If your purchase meets the returns criteria above, please do the following:
- E-mail us at firstname.lastname@example.org Include your order number, date of purchase and a brief description of the reason for returning.
- We will issue a RMA number and return instructions via email. Write the RMA number on the outside of the package. Also include a piece of paper with your name, address and order / RMA number inside the box.
- Ship the package prepaid via UPS, FedEx or USPS.
- When the item is received and inspected by us, you will be notified via email within 48 hours regarding refund status and restocking fees (if any).
Eligible refunds will process in approximately 1-2 weeks (depending on your method of return). A refund will be credited back to your original method of payment and will post approximately 2 days after the processing date. It may take one to two billing cycles for the credit to appear on your monthly credit card statement.